![]() ![]() ![]() Lastly, I dropped back down to version 7.7 and the livestream worked with no issues whether I connected the laptop via cable modem or with netgear router Then I tried to use my cell phone as a hotspot and connected to it via the laptop using wi-fi - same issue occurred Next i tried creating a new document with only 1 source - same issue occurred First I removed the netgear router and connect laptop directly to cable modem We used to be in a building that had Comcast as well with speeds of 60Mpbs/10Mbps.ĬraigS I performed the following on Saturday: We have a plan which gives us speeds of 90Mbps/18Mbps. We moved into a new facility using Comcast as our provider and I would hope that this wouldn't be the issue. 7.x of Wirecast it always worked and it never ever froze up. Would this maybe the reason why Wirecast keeps freezing up? I need to get this resolved ASAP as we may decide to stop using Wirecast and DaCast which I don't want to do. I read on this forum that maybe resetting preferences could help. I did all those things and still the software freezes up and the recording is unusable at times. At first, I sent a ticket in to support and they said it might have to do with bufferbloat and needing to set QoS on the Netgear N600 Wireless Dual Band Gigabit Router WNDR3700 we use. We are having an issue of Wirecast freezing up and causing me to have to close it out by ending task. Wirecast Output Statistics (CPU% - 15, fps - 30). Streaming and Recording encoder settings: 480p H264/AAC Wirecast preference settings: Unknown/Not at computer right now Input devices: TOTMC USB Video Capture/ezcap Video grabberĬomplete hardware setup used for streaming Input sources of the video/audio and type of connection used including: GPU: NVIDIA® GeForce® GTX 960M with 2G/4G GDDR5 VRAM Review collected by and hosted on G2.com.Computer Model and CPU type: ASUS ROG GL752VW-DH74 Notebook Intel I-7 Telestream - sorry to have to leave this review, but it is very much true and you've never responded to my request for making up for the incredible amount of time I've had to endure fixing these problems, and on occasion, telling what what has been the specific triggers. ![]() That's also worth a mention - be prepared to completely remake your document from scratch as the software has a habit of corrupting it when it invariably crashes. Other problems include graphics not cutting when cued, guest audio problems, guest video feeds showing a black screen, guests complaining of looped back audio, guests video needing to be cropped and re-sized for no apparent reason.Īs said, the technical people respond nicely, but I have to allocate a solid hour to every broadcast to account for technical problems ahead of schedule.Īnd as mentioned, I really can't remember having done a single broadcast without software based problems that can only be resolved by a series of full reboots, and in the worst cases - having to create your broadcast document (your settings, layout, graphic and video sources) all from scratch. When that happens, it really throws you off as you're stressed. Problems include crashing mid broadcast, though infrequent.īut also crashing just as you're about to go live and then causing me to miss my advertised go-live time. I don't think I've ever just turned it on, done a live broadcast and that's it. The tech support people are nice, but every week, which is to say every show, I have a problem. Review collected by and hosted on G2.com.īut I've been using it for 9 months every week now and it is THE MOST buggy piece of software I've ever used. I don't recommend dealing with this organisation or relying on their software for your needs. "After careful deliberation, I regret to inform you that Telestream will no longer be able to help you with your live streaming needs and will decline your refund request" It never was.ĭespite wasting some 50 hours problem solving and educating their own staff how their software works, this was their final send off. The fault was reported within this 30 day time period, and they had advised a fix would be issued. Unfortunately, that is outside of our 30 day refund policy." The management team came up with excuses and delays, and in the end, no resolution or fix was found.Īfter a final and formal complaint a year later, still with no fix, the end result was receiving an email stating "I understand you are hoping to get a refund for $299 from your Wirecast Pro purchase from. Promises were made that a fix would be available, and they confirmed they could replicate the issue, however this story changed and we were left in the dark with no fix. After dealing with the support team & management of this organisation, I allege the company has acted in an unethical way, providing false information following serious technical issues with their Wirecast Live Encoding software. ![]()
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